CORE VALUES

Collaboration

• We encourage team work and collaboration among employees and across business units in order to foster knowledge sharing.

• We develop collaborative communities by working together and fostering interaction across and between business units, affiliated companies and business partners thus allowing us to deliver complete health business solutions.

• We openly embrace collaboration between stakeholders.

• Active collaboration with our clients ensures the best possible business relationships by allowing us to constantly build on and improve our customer’s experience.

• By actively and openly embracing collaboration, we are able to identify our customer’s needs and wants and address these as soon as they arise.

People First

• We realize that people are our biggest asset

• By encouraging diversity we ensure a challenging yet laid back atmosphere where everyone is an important member of the Hemisferica family.

• We encourage professional and self-development through our education reimbursement and training programs.

• Through our routine assessments our people have an active voice in the direction our business takes.

• Each person holds extreme value to our businesses and to our community, thus it is our obligation to motivate and reward the people that drive Hemisferica’s success.

Performance

• Our vast industry understanding allows us to focus on delivering performance based solutions while maintaining our clients’ costs at a minimum and profitability and ROI at a maximum.

• Customer and end-user satisfaction is assured by the constant analysis of performance based metrics and use of the industry’s best practices.

• Our fact driven and value based decisions are aligned with our customers’ needs and industry trends.

• By having a transparent organization we eliminate the red tape and bureaucracy associated with big business allowing us to focus on performance and on meeting our customers’ needs and wants.

Total Customer Satisfaction

• Our aim is to provide complete solutions to our clients, with the highest level of customer satisfaction.

• Hemisferica forms collaborative communities with clients allowing issues to be addressed immediately.

• Long term relationships is what we look for! By partnering with us, our clients save money, add shareholder value, improve customer satisfaction and are better equipped to focus resources on growth and business development.

Community Involvement

• We encourage each of our employees to involve themselves in voluntary community initiatives.

• An active and healthy relationship with our community is a crucial factor for the success of Hemisferica.

Integrity

• All of our people are encouraged to abide by the Hemisferica Standards of Business Conduct.

• We believe in straightforwardness and honesty in all undertakings we undergo.

• Hemisferica is a “what you see is what you get” organization.